At Omkara Rudraksha, we strive to provide authentic and high-quality spiritual products. However, if you receive a damaged or incorrect item, we offer a return and refund policy under the following terms.
1. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products.
- The product must be unused, in its original packaging, and in the same condition as received.
- Customers must inform us within 24 hours of delivery and provide an unpacking video as proof.
2. Return Process
- Contact our support team at [Your Email] or call [Your Contact Number] within 24 hours of delivery.
- Share the order details along with the unpacking video as proof of damage or incorrect item.
- Once approved, we will provide the return shipping instructions.
- Customers must return the product within 5 days of approval.
3. Refund Policy
- Refunds are processed only after we receive and verify the returned item.
- The refund amount will be credited to your original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
4. Cancellations
- Orders can be canceled within 24 hours of purchase.
- Once shipped, cancellations will not be accepted.
5. Non-Returnable Items
- Used, tampered, or customized items are not eligible for return or refund.
- No returns or refunds will be provided for change of mind after purchase.
6. Contact Us
For any return or refund-related queries, feel free to contact us:
📞 Phone: [Your Contact Number]
📧 Email: [Your Email Address]
🌐 Website: https://omkararudraksha.in
